Import or export a Zulip organization

Zulip has high quality export and import tools that can be used to migrate from the hosted Zulip Cloud service to or from your own servers, move data from one Zulip server to another, do backups or compliance work, etc.

The import half of these tools also powers our Slack import feature.

These instructions currently require shell access to the Zulip server. If you'd like to migrate to or from the Zulip Cloud service hosted on zulipchat.com, contact support@zulipchat.com.

When using these tools, it's important to ensure that the Zulip server you're exporting from and the one you're exporting to are running the same version of Zulip (since we do change and extend the format from time to time).

Export your Zulip data

For best results, you'll want to shut down access to the organization you are exporting with manage.py deactivate_realm before exporting, so that nobody can send new messages (etc.) while you're exporting data. We include that in the instructions below.

Log in to a shell on your Zulip server as the zulip user. Run the following commands:

cd /home/zulip/deployments/current
./manage deactivate_realm -r ''  # Deactivates the organization
./manage.py export -r ''  # Exports the data

(The -r option lets you specify the organization to export; '' is the default organization hosted at the Zulip server's root domain.)

This will generate a tarred archive with a name like /tmp/zulip-export-zcmpxfm6.tar.gz. The archive contains several JSON files (containing the Zulip organization's data) as well as an archive of all the organization's uploaded files.

Import into a new Zulip server

Log in to a shell on your Zulip server as the zulip user. Run the following commands, replacing the filename with the path to your data export tarball:

cd /tmp
tar -xf /path/to/export/file/zulip-export-zcmpxfm6.tar.gz
cd /home/zulip/deployments/current
./manage.py import --destroy-rebuild-database '' /tmp/zulip-export-zcmpxfm6
./manage reactivate_realm -r ''  # Reactivates the organization

Warning: This will destroy all existing data in your Zulip server

Import into an existing Zulip server

If you already have some organizations hosted a your Zulip server, and want to add import an additional Zulip organization, you can use the following procedure.

Log in to your Zulip server as the zulip user. Run the following commands, replacing the filename with the path to your data export tarball, <subdomain> with the subdomain of the URL you'd like for your imported Zulip organization.

cd /tmp
tar -xf /path/to/export/file/zulip-export-zcmpxfm6.tar.gz
cd /home/zulip/deployments/current
./manage.py import --import-into-nonempty <subdomain> /tmp/zulip-export-zcmpxfm6
./manage reactivate_realm -r ''  # Reactivates the organization

Logging in

Once the import completes, all your users will have accounts in your new Zulip organization, but those accounts won't have passwords yet (since for very good security reasons, passwords are not exported). Your users will need to either authenticate using something like Google auth, or start by resetting their passwords.

You can use the ./manage.py send_password_reset_email command to send password reset emails to your users. We recommend starting with sending one to yourself for testing:

./manage.py send_password_reset_email -u username@example.com

and then once you're ready, you can email them to everyone using e.g.

./manage.py send_password_reset_email -r '' --all-users

(replace '' with your subdomain if you're using one).